1. Warranty time:
one year, from the date which the product is qualified commissioning. Any damage except the wrong operation during warranty period is repaired freely. But the travel and hotel expenses should be count on buyer.
2. Commissioning services:
the product’s installation and commissioning at the demand side, our engineers will not leave there untill get your agreement.
3. Training services:
our engineers will train your staff to operate it during the period of installation and commissioning, and they will not leave there until your staff can operate it properly and normally.
4. Maintenance services:
any malfunction happened, once you enquiry us, we will reply you within 48 hours except the special reasons.
5. Lifelong services:
we provide lifelong services for all the products we sold out, and supply the spare parts with discount price.
6. Certificate services:
we can provide related certificates to customers freely according to the request of customers.
7. Inspection services:
you can ask the third part inspection company or your inspector to inspect the products before shipment.
8. The file:
the Manual Specification, report of the material which used to the equipment and others documents related to the GMP authentication information will be provided by us.